How can we help you?

Yes. As of June 15, here are the approximate delays you can expect in addition to the estimated delivery times indicated on our shipping policy page.

US to US → 5 additional bus. days

US to Canada → 7 additional bus. days

US to Europe, Australia, New Zealand → 10 additional bus. days

US to Worldwide → 15 additional bus. days

EU to US, Canada, Australia, New Zealand → 25 additional bus. days

EU to Germany, the UK → 9 additional bus. days

EU to Spain → 16 additional bus. days

EU to Austria, France, Italy → 12 additional bus. days

EU to The rest of EUR → 20 additional bus. days

EU to Worldwide → 30 additional bus. days

Because of delays, we're routing US, Canadian, and Australian orders to Europe only when it's a product that we can't fulfill in the US or Mexico.

In Latvia, airlines are easing restrictions on flights, which means we'll be able to ship orders out more frequently. Right now, there are flights going out to Vilnius, Tallinn, Oslo, Frankfurt, Amsterdam, Helsinki, and Munich.

We're disabling Express and Overnight shipping methods for domestic and international orders from the US as our carriers can't guarantee fast delivery.

We're in touch with our carriers and they'll notify us of any more disruptions. We also recommend you follow your local news for any regional disruptions.

Currently we don't ship to the following countries: 

Algeria, American Samoa, Angola, Argentina, Azerbaijan, Bahamas, Bahrain, Bangladesh, Benin, Bermuda, Bolivia, Botswana, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Chad, Chile, Colombia, Cook Islands, Costa Rica, Cuba, Curacao, Dem. Rep. Of Congo, Dominican Republic, Ecuador, Egypt, Ethiopia, Faroe Islands, Fiji, French Polynesia, Gambia, Ghana, Grenada, Guinea Bissau, Guyana, Haiti, Honduras, India, Iraq, Ivory Coast, Jamaica, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mauritania, Mauritius, Mongolia, Morocco, Mozambique, Myanmar, Namibia, Nepal, Nigeria, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Rep. Of Congo, Rwanda, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Solomon Islands, South Africa, Sri Lanka, St Martin, Sudan, Suriname, Swaziland, Tajikistan, Tanzania, Timor-Leste, Tonga, Tunisia, Turkmenistan, Turks and Caicos Islands, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Yemen, Zambia, Zimbabwe.

This list is current as of June 26, 2020.

This is what the World Health Organization recommends: 

Yes. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low.

As a new user this are the steps you can follow to register for a new account in our web site: 

1. Click on "My Account" link at the right corner in the top of the website. 

2. Click on "Create account" link. 

3. Fulfill the form with your data. 

4. Click on "Create" button.

No, you do not need an account to place an order in our store.

To change your password please follow this steps: 

1. Click on "My Account" link at the right corner in the top of the website. 

2. Click on "Forgot your password?" link. 

3. Add your e-mail (the one you use to access to your account). 

4. Click on the "submit" button.

5. Follow the steps send to your e-mail.

Printed apparel (direct-to-garment) 

Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners, or dry-clean the items. 

DTG-printed apparel can be tumble-dried on a low cycle, but hang dry works best. When it comes to ironing, use cool iron inside-out. Do not iron the print. 

Embroidered apparel

Embroidered shirts also can be machine-washed cold and inside-out on a gentle cycle with a mild detergent and similar colors. You can use a small amount of chlorine bleach, but non-chlorine is the safer option. If you notice any color residue in water, rinse the garment in lukewarm water and then in cold several times, but try not to rub any stained embroidery. Embroidered clothing can also be dry-cleaned. 

After washing, don't leave the clothing soaking, or lying in a pile while wet. Do not wring out the embroidered articles, but if you want to tumble-dry them, use a cool air setting.

If the garment needs ironing, do it inside-out, preferably between two pieces of cloth. You shouldn't wet embroidery before ironing or use a steam iron. 

All-over printed apparel

All-over printed apparel can be machine-washed cold with like colors, but without bleach. You can tumble-dry the apparel on low heat. It can't be ironed or dry-cleaned. 

All-over printed sweatshirts

The all-over printed sweatshirts have a slightly different fabric. So while they can be machine-washed cold with like colors without bleach and ironed on low heat, they can't be tumble-dried or dry-cleaned. 

Sublimation apparel

Sublimation apparel can be washed at any temperature, but we suggest cold/warm water. We also recommend washing the items with like colors, as the polyester fabric tends to make colors run.

Bags

Our all-over print backpacks need to be hand-washed, but after the wash they can be tumble-dried on low heat. The backpacks can't be bleached, ironed, or dry-cleaned. All-over print beach, tote and drawstring bags can be machine-washed without bleach on cold cycle. After washing, they can be tumble-dried on low heat. They can't be ironed, or dry-cleaned. 

Pillows

The pillowcase itself can be machine-washed without bleach on cold cycle, and they can be tumble-dried on low heat. They can't be ironed, or dry-cleaned. The pillow insert should only be hand washed.

Mugs

Our white mugs are microwave and dishwasher safe. Matte black magic mugs, however, should only be hand-washed, and you can't put them in a microwave. Note that they're also prone to scratches, so be extra careful. 

Poster and Canvas

To ensure that your posters and canvas last for a long time, don’t keep them in direct sunlight or outdoors. They can be gently dusted with a soft, dry cloth or a feather duster.

In order for you to prolong the life of your custom print, we suggest following the care instructions below: 

Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean. 

Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer settings can shrink the garment, as well as damage the print. 

Sublimation apparel can be washed at any temperature setting without affecting quality. But we recommend washing with like colors, as the polyester fabric may make colors run. High temperatures during washing and drying may shrink the fabric.

When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent. 

Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.

Please check out our Size Charts on the specific product information page to take a look at all our different garment sizes. 

Measure the part of your body to know your measurements. Once you have your measurement, compare that number to our size chart for the specific product you are looking on and you should be able to find your appropriate size. 

Please note that while we do our best to minimize this, 100% cotton shirts can shrink depending on the method of washing so if you are in between sizes you may want to order the upper size to be safe.

Remember: As we state in our Returns Policy, we do not accept returns due to a wrong size or color selection.

DTG printing process is best suited for garments that are 100% cotton. So if you’re looking for the most opaque result, 100% cotton is your best bet. This fabric generally has a better result due to its tight weave. 

However, there are exceptions to this. If a cotton is too thick, it can absorb the ink and result in a more faded look. 

We also offer printing on poly blends and triblends. Our fulfillment service provider team has worked hard to develop a system that allowed us to print on such garments without compromising print quality. Due to the looser weave and combination of fabrics, these garments will have a faded/vintage outcome with DTG printing. This is a pretty cool effect, but may not be ideal for you if you want a more opaque outcome.

We take about 2-7 business days to create apparel products (t-shirts, hoodies, leggings, etc.) and 2-5 business days for non-apparel (posters, coffee mugs, etc.) products.

Because of the variety of products we offer, we package each item based on dimension requirements to ensure protection during shipment. 

• Generally, posters are shipped in kraft tube boxes with plastic end caps.
• Canvases are usually shipped in corrugated boxes, ranging in dimensions of 26x20x18 to 28x5.5x38. 
• Garments are shipped in recyclable poly bags FDA and USDA compliant. 
• Frames are first wrapped in tissue paper to protect them from scratches and are then wrapped in a layer of adhesive bubble wrap. Finally, they are wrapped in a thicker, more durable bubble wrap that will add extra protection during shipment.

We try to do our best to minimize waste in packaging and source eco-friendly packaging materials. Many of our packaging materials are either recyclable or biodegradable. 

• The poly bags used in our packaging are recyclable, low-density polyethylene, FDA and USDA compliant. 
• Bubble wraps are made from a minimum of 15% recycled plastic and 10% post-consumer content. 
• Our kraft tubes are made from 70-100% post-consumer recycled content and 0-30% secondary recycled content.

If something arrives damaged, send a photo of the damaged goods to info@findartco.com, then we'll gladly send a replacement at no cost to you.

This is a busy time of the year for us and our carriers, so we can’t guarantee that all orders will be delivered by December 21st. We strongly encourage you to place your orders no later than the 20th of November for your best chance to get your products on time.

Please submit an Order Cancellation Request in our Contact Us page or by email to info@findartco.com. Please note, once an order has been made, we cannot guarantee that we will be able to cancel it. Our customer service team will always try their best to accommodate the situation, but the order may already have started processing by the time we receive your request. We appreciate your understanding!

We ship worldwide! 

Please check out our Shipping Policy for more details.

SHIPPING TO USA

For orders shipped from our fulfillment service provider location in USA to a USA destination, shipping can take between 5-10 business days after fulfillment*. 

SHIPPING TO CANADA 

For orders shipped from our fulfillment service provider location in USA to a CANADA destination, shipping can take between 6-12 business days after fulfillment*.

*Fulfillment takes 2-7 business days. Please check out our Shipping Policy for more details.

SHIPPING TO EU DESTINATIONS

For orders shipped from our fulfillment service provider location in EUROPE to EU destinations, shipping can take between 5-10 business days after fulfillment*. 

SHIPPING TO NON-EU DESTINATIONS

For orders shipped from our fulfillment service provider location in EUROPE to non-EU destinations, it can be between 10-20 business days after fulfillment*.

*Fulfillment takes 2-7 business days. Please check out our Shipping Policy for more details.

For all orders shipped from our USA or Europe fulfillment service provider location to any destination outside USA, CANADA or EU countries, shipping can take between 10-20 business days after fulfillment*. 

*Fulfillment takes 2-7 business days. Please check out our Shipping Policy for more details.

All tracking numbers can be found in the shipping notification emails we send out. Please note that shipments going out with Flat Rate shipping method may not have tracking service.

Tracking numbers generate when a shipping label is printed at our fulfillment service provider facilities - keep in mind the tracking information may not reflect any action for up to 24 hours after a label has been printed. If it has been more than 24 hours since you received a shipping notification and the tracking still reflects no action or movement, contact us at info@findartco.com

Note that international shipment tracking may take up to a few days to display any updates but that doesn't necessarily mean the shipment is lost.

If a particular shipment had international tracking yet it seems to be lost, here’s what you do: 

Open up the tracking link in the shipping confirmation e-mail you received from us and copy the tracking number given. You can use this number to get in touch with your local post. Once they reference the local tracking number, the post should be able to determine the current whereabouts of the package. 

If you still can’t find the items, please e-mail us to info@findartco.com">info@findartco.com indicating in the subject "Lost int shipment". We will investigate the case and offer a solution.

Yes we do! 

All our products have free shipping to all orders send to the following destinations:

NORTH AMERICA 

United States, Canada.

EUROPE (EU COUNTRIES) 

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

EUROPE (NON-EU COUNTRIES) 

Albania, Andorra, Belarus, Bosnia and Herzegovina, Faroe Islands, Gibraltar, Guernsey, Iceland, Jersey, Liechtenstein, Macedonia, Moldova, Monaco, Montenegro, Norway, Russian Federation, San Marino, Serbia, Svalbard and Jan Mayen, Switzerland, Ukraine, Vatican City. 

Please, check out our Shipping Policy for more details.

Please check our Return Policy. Always Contact Us before returning any products!

Note that we do not accept exchanges or returns of products without any defect or due to a wrong size or color selection.

Please send an email to info@findartco.com and provide photos of the unsatisfactory product and the packing slip. Our customer support will be able to get back to you quicker when you attach these photos. 

If you receive a damaged or defected item, we always take full responsibility and provide a free replacement to you. We do not require you to return the product if it is in fact defective.

We can offer help on any matter regarding our store on English and Spanish languages.

Amigo hispano-hablante, si quieres ponerte en contacto con nosotros puedes escribirnos en español, con gusto te responderemos!

English:

If you are a Latin American Artist, Graphic Designer or Illustrator actually living in any country of Latin America who wants to join Find Art Co. please complete the following steps:

1. Send us an e-mail to info@findartco.com with the subject "Artist Support" indicating your full name and the country you are currently residing.
2. Give us a link to your portfolio or attach it to you e-mail so we can look at your previous artworks.
3. Share with us brevely why would you like to be part of Find Art Co.

That's it, we will review your request and will reply back to you as soon as possible to give you further information on how, together, we could work to expand our community to inimaginable frontiers.

Español:

Si eres un Artista, Diseñador Gráfico o Ilustrador latinoamericano viviendo actualmente en cualquier país de latinoamérica y deseas unirte a Find Art Co., por favor completa los siguientes pasos:

1. Envíanos un correo electrónico a info@findartco.com con el asunto "Artist Support" indicando tu nombre completo y el país en el que actualmente resides.
2. Comparte con nosotros un enlace a tu portafolio o adjúntalo al correo electrónico que nos envíes para que podamos ver tus trabajos previos de arte.
3. Describe brevemente las razones por las cuales quisieras ser parte de Find Art Co.

Eso es todo, revisaremos tu solicitud y te responderemos tan pronto como sea posible para darte indicaciones adicionales sobre cómo, juntos, podríamos trabajar para expandir nuestra comunidad a fronteras inimaginables.

English:

We want supportive, creative and passionate people around us because We believe is the only way to become the place where we can Find Art, share our beliefs, and let the people know what we stand for and what we can accomplish with art in the defense of our identities, the protection of our environment and the fight for our individual and collective dreams. 

Español:

Buscamos rodearnos de personas creativas, comprometidas y apasionadas porque es la única forma en la que podremos convertirnos en el lugar de referencia para encontrar arte, compartir nuestras creencias y comunicar a la gente lo que representamos y lo que queremos lograr en la defensa de nuestras identidades, la protección de nuestro medio ambiente y la lucha por nuestros sueños individuales y colectivos. 

English:

As a confident believers in the power of the collective efforts, we want to become the reference place where people from all around the world can access to our Latin American art (your art!).

We want to build a community powered by the multiplicity of expressions from our beloved Latin American countries. We want to be the representation of a region without frontiers united with the glue of inspiration and drawn with the power of our humble working hands.

Let this project be the materialization of the ideals once dreamed, let the meaning of the words, the magic of the shapes, the surrealism of the imagination, and the working hands dirty with ink, paper and fabrics to be the reason we woke up every morning while we become the platform of differentiation for the ones that say: f#!ck it, I am not afraid anymore. I can, I do, I am!

Español:

Creemos en el poder de los esfuerzos colectivos y queremos convertirnos en el lugar de referencia en donde personas de todo el mundo puedan acceder a nuestro arte Latino (¡tu arte!).

Estamos construyendo una comunidad impulsada por la multiplicidad de expresiones presentes en nuestros países sudamericanos. Queremos ser la representación de la expresión artística de una región sin fronteras, construida con el poder de nuestras humildes manos trabajadoras.

Que este proyecto sea la materialización de los ideales que alguna vez soñamos, que el significado de las palabras, la magia de las formas, el surrealismo de la imaginación y las manos trabajadoras sucias con tinta, papel y telas, sean la razón por la que usted y nosotros despertamos todas las mañanas mientras nos convertimos en la plataforma de diferenciación para los que dicen: A la mierd#@, ya no tengo miedo. ¡Yo puedo, Yo hago, Yo soy!

English:

These are some qualities that makes us different from our competitors:

• We are a Latin American entrepreneurship committed to support exclusively Latin American artists, actually living in any country of the region, to reach global markets.
• We are just supporting a limited quantity of artists. In this way we can assure you that we are truly focusing on the exposure of your designs thru our business channels (no favoritism here!). A limited number of artist means less competition between you, a consistent possibility of growth, our fully 150% dedication and the family sense feeling. Look at the competition, they have 100.000+ artists. They don't know what to do with all this people and how to support each one of them!
• We are giving you $2,5 US dollars per design sold while others just give you $1 US dollar.
• We have an in house professional team to help you on any matter related with the adjustment and preparations of your designs before being printed and commercialized. You don't have to worry about anything!
• We offer free shipping on all orders send to USA, Canada, European Union and several non EU countries.
• We offer support on english and spanish languages.
• Come on, we are Colombians nothing is impossible for us!

Español:

Estas son algunas de las cualidades que nos hacen diferentes de nuestros competidores:

• Somos un emprendimiento Latinoamericano comprometido en apoyar de forma exclusiva a artistas de Latinoamérica para que su arte llegue a los mercados mundiales.
• Sólo estamos apoyando a una cantidad limitada de artistas. De esta manera, podemos asegurarle que realmente nos estamos enfocando en la exposición de sus diseños a través de nuestros canales de negocios (¡no hay favoritismo aquí!). Un número limitado de artistas significa menos competencia entre ustedes, una posibilidad constante de crecimiento, nuestra dedicación total del 150% y el sentimiento familiar del que todos gustamos. Mira la competencia, tienen más de 100.000 artistas. Ya no saben qué hacer con tanta gente ni cómo apoyar a cada uno de ellos.
• Recibes $ 2,5 dólares estadounidenses por diseño vendido, mientras que otros sólo te dan $ 1 dólar.
• Contamos con un equipo profesional interno para ayudarlo en cualquier asunto relacionado con el ajuste y la preparación de sus diseños antes de imprimirlos y comercializarlos. No tienes que preocuparte por nada!
• Ofrecemos envíos gratis hacia Estados Unidos, Canadá, todos los países de la Unión Europea y  varios países por fuera de la Unión Europea.
• Ofrecemos soporte en inglés y español.
  
• ¡Somos colombianos, nada es imposible para nosotros!

English:

It all depends on the quantity of items of your art that are being sold in our store to our customers worldwide. In other words, it all depends on you, the quality of your designs and the acceptance of the public.

As a platform for the exhibition of your designs, we guarantee to all of our artists that we will do everything possible to make their artwork available to everyone, everywhere and with the best possible quality.

That being said, at this time we are securing a profit for our artists of $2.5 US dollars per product sold (not on sale*). The accumulated total is transferred on a monthly basis to the artist thru the payments platform PayPal.

*On sale products secure a profit  for our artists of $1 US dollars per product sold.

Español:

Todo depende de la cantidad de artículos con su arte que se vendan en nuestra tienda a nuestros clientes en todo el mundo. En otras palabras, todo depende de usted, la calidad de sus diseños y la aceptación del público.

Como plataforma para la exhibición de tus diseños, garantizamos a todos nuestros artistas que haremos todo lo posible para que sus obras de arte estén disponibles para todos, en todas partes y con la mejor calidad posible.

Dicho esto, en este momento estamos asegurando una ganancia para nuestros artistas de $2.5 dólares estadounidenses por producto vendido (que no esté en oferta*). El total acumulado es transferido mensualmente al artista a través de la plataforma de pagos PayPal.

*Productos en oferta generan una ganancia para el artista de $1 dólar estadounidense por producto vendido.

In Find Art Co. we are constantly looking for new opportunities. We are currently working on big ideas to be developed in our country with a positive impact for all our artists, region, and the development and growth of the business. 

Do you have a proposal for us? if so, please send us an e-mail to info@findartco.com with the subject "Investor", we would love to hear what you have in your mind.